Data.com is the best source for data!
Data.com is a great tool when you are looking up information to work with your Salesforce database because it has extremely accurate …
Overview
What is Data.com (discontinued)?
Salesforce launched Data.com in 2011, in partnership with D&B, but has since decided to gradually sunset the platform. Data.com offered a store of company and customer data for use in sales and prospecting.
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Popular Features
- Contact information (24)7.979%
- List quality (24)7.474%
- List upload/download (24)7.171%
- Load time/data access (25)6.464%
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What is Data.com (discontinued)?
Salesforce launched Data.com in 2011, in partnership with D&B, but has since decided to gradually sunset the platform. Data.com offered a store of company and customer data for use in sales and prospecting.
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- No setup fee
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What is Data.com (discontinued)?
Salesforce launched Data.com in 2011, in partnership with D&B, but has since decided to gradually sunset the platform. Data.com offered a store of company and customer data for use in sales and prospecting.
Data.com (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Salesforce launched Data.com in 2011, in partnership with D&B, but has since decided to gradually sunset the platform. Data.com offered a store of company and customer data for use in sales and prospecting.
Reviewers rate Lead qualification process highest, with a score of 8.9.
The most common users of Data.com (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
March 22, 2022
Data.com is the best source for data!
Data.com is a great tool when you are looking up information to work with your Salesforce database because it has extremely accurate information. Business problems this product addresses would be 1) Needing to know specific contacts in an account, 2) Needing to know specific information about a contact in an account, 3) Needing to know specific contacts in a zip code.
- Accuracy
- User friendly.
- Integration.
- Settings
March 03, 2022
Good Data.com CRM
My company uses Data.com as an integrated CRM that provides all departments of the company customer information. Information about contacts, opportunities, leads, reports and dashboards, sales forecasting, workflows and approvals, sales collaboration, and partner management.
- Consolidated information.
- Connection with other systems.
- Creating reports.
- Omit some tabs.
- Customize more information.
- The system is more agile.
Data.com is used by our sales team to for lead generation and contact information. It provides great contact information such as emails and direct phone numbers for hiring managers.
- The contact information the website provides tends to be accurate.
- I like that it is free and works on a point system- the more info you give, the more info you get.
- I like that you can update contact information as needed.
- If it provided more details about the company it would be great- information such as employee size or software used would be great.
- The ability to add a contact with just a number would be great- sometimes you don't have an address.
- It would be helpful to be notified when a contact you have "purchased" has been changed/updated.
June 07, 2018
Great tool for the Salesforce-centric organization
Data.com is used in our organization to scrub contacts within Salesforce. After a meeting or demo we might have names, but no emails, or vice verse. Perhaps the name of a decision maker was mentioned, but no contact information was shared. Data.com helps us fill in the gaps. We also use it as we add accounts into Salesforce. Data.com is very useful because it includes annual revenue, legal name, and addresses along with the accounts that one imports. This cuts a lot of research time from my schedule and helps our sales team give the correct price book to our customers.
- Provide full contact details of an account contact.
- Provide industry and annual revenue data for accounts.
- Often provides several options when adding a new account. That is, to add the headquarters or branch, or associated company.
- It is not as clear how to use Data.com in Salesforce Lightning. If this was as clear as it was in the previous UI experience, it might be more useful.
- Sometimes smaller accounts will have duplicate entries in Data.com so that it may confuse the user to pick the correct account.
- Adding new contacts from an account that product contact search results that do not directly correspond to the account. This happens especially when the account has a rather common name.
March 12, 2018
Data.com - the outbound prospector's go-to tool
Data.com is used in our sales and strategy teams at our company. We use Data.com to fuel all of our outbound sales activity and tie it closely to our account-based sales and marketing approach. Data.com is a great way for us to search for companies and contacts that fall within our ideal customer and prospect profile. Our strategy team uses Data.com to validate our assumptions on our target market and ensure we are reaching the addressable market, based on the data this source provides.
- Data.com is a great way to find out accurate revenue and employee numbers for companies across various industries.
- Data.com's filtering capabilities allow our team to quickly find the ideal prospects to reach out to.
- Data.com, being owned by Salesforce, allows for a seamless integration into our CRM. This saves us an incredible amount of time and ensures data accuracy.
- Data.com's data can be all over the board in terms of reliability. For contacts that have been there over a year, we see a significant increase in email bounces.
- Data.com's token model is expensive and seems outdated compared to what their competitors are doing.
- I'd love to see Data.com offer an email deliverability verifier. This would ensure only valid emails are available on Data.com
- I'd love to see Data.com offer the ability to see which CMS (content management system) accounts use.
February 28, 2018
Sales research and prospecting tool
Our sales and business development teams use Data.com to research potential sales prospects and gather account information. Data.com provides company data for us to target our prospects and allocate resources appropriately. We are also asked by our marketing team to pull information from Data.com on specific industries and company profiles.
- Data.com provides extensive industry information.
- The company and account profiles on Data.com are thorough.
- The integration to the Salesforce platform is extremely useful as it allows us to seamlessly push and "clean" our records.
- The database on contact information is limited.
- Larger companies are fairly easy to find information on but data is lacking on smaller organizations.
- The monthly limit of 300 credits can sometimes be a roadblock to pull data quickly.
Data.com is being used by both the sales and marketing teams for deep insight into companies, projects and contacts. It is solving a big problem of where to concentrate your efforts, most return for your time spent. It allows the sales team to focus on growing accounts that utilize our types of services and are profitable.
- Search for company contacts and build out org charts.
- Allow sales to focus on companies that are spending.
- Importing data and parsing contact without any data entry.
- Solid, easy to follow dashboards.
- Some of the contacts and companies have outdated information (wrong numbers or emails or the person has left or someone new has taken the role).
- Limits on data you can parse into SFDC.
- Can be tricky to run reports if not knowledgeable.
December 14, 2017
Data.com - Tons of info but often outdated.
Data.com was previously used by the business development and sales team at the agency I work for. It was our number one resource for prospecting and finding contact information for target leads. Aside from contact information, we leveraged Data.com for company information including headquarter address, annual revenue, Dun and Bradstreet numbers, and more.
- Easy integration with Salesforce.
- Good filters for prospecting. You are able to segment by location, title, industry, etc.
- Access to an abundant amount of information.
- Good for mid-size and large company information
- Incorrect contact information. Either from being old or just totally wrong.
- Duplicate records, often times with conflicting data.
- Not ideal for small business information.
December 08, 2017
Data.com: Simple to use and trustworthy
We use Data.com within the sales department. It allows a single location for our team to identify contacts within an organization and find accurate email addresses. We use Data.com alongside of LinkedIn Sales Navigator to ensure that we are reaching out to contacts that are still working with a company.
- Find email addresses of contacts within a company.
- Easy to refund "points" spent on incorrect addresses.
- Able to sort by specific criteria i.e. title, date last updated, alphabetically, etc.
- Deeper reach of companies that are online.
- Data.com does well with larger well-known companies, it does struggle with contacts at businesses under a certain level.
- Find a way to link contacts and their LinkedIn profiles so they are automatically removed if a contact is no longer with the company.
- Interface could use some updating as well to be more intuitive.
November 08, 2017
Best Crowd Sourced Data Provider
I have used Data.com over the past five years. Currently I use it individually as a resource to find contacts. Even if the exact person you are looking for is not in their database many times you can get an email of another person at the organization and use the email syntax to get the person's direct email.
- Robust crowd sourced database that generally provides accurate information. This is a great help for general searches looking for specific titles.
- Easy to add companies and contacts to earn points. The ability to earn points by adding either a .csv or individual contacts is a great feature for individuals who want to be able to find new contact info for free. I've never spent a cent on data and have been able to get thousands of contacts.
- Using Data.com is very intuitive. They did a good job with site layout and even a new user should be able to easily navigate the site and features.
- Bad data. As with any crowd sourced database, the quality degrades over time. While you can mark a contact as having left the company, if you purchase contacts in bulk it can be cumbersome to go back in and mark them all as bad data to get your points back. Perhaps allowing to mark numerous contacts at bad at once would be helpful.
- Manipulated data. People adding bad data or editing existing contacts intentionally to get points. I come across this a lot, and have had contacts I've added marked as no longer with company when they are. I always go back in and fix it, however not all users are vigilant about this which means there are a lot of non-searchable contacts that are actually still viable.
October 27, 2017
Data.com with SFDC
The sales department uses Data.com here. We divide sales territories up by size of company and also use NAICS codes as we have a vertical sales division selling specifically to software and technology companies. This is divided up my NAICS codes, which are provided by data.com as well as size of company.
- NAICS codes and NAICS descriptions
- Employee count of company
- Geography; locations of offices
- Unfortunately, the NAICS codes can be incorrect.
- Sometimes the employee count is way off.
- In our Salesforce integration, the "clean" button, which is supposed to update info on the prospect page rarely works.
October 25, 2017
Been using Data.com (Jigsaw) for years
I have had an account with Data.com (previously called Jigsaw) for several years which I've continued to use through my last few job positions. Currently, data.com is one of 4 contact databases which my company uses to build lists and find email addresses/direct numbers for contacts we have. I really [like] that I haven't had to pay anything for Data.com in many years because I am able to get "points" for new contacts by uploading or updating contacts to data.com. I find the data quality to be slightly above average, about 80% accurate when it comes to direct numbers and email deliverability.
- Economical option, one of the few B2B contact databases that offers a plan that costs nothing if you upload or update contacts.
- Tight integration with Salesforce.
- Allows export of lists: some B2B databases don't allow easy exports or charge extra for that feature.
- No append feature to automatically add contact information to a list of names.
- Not the most accurate. Although the data is updated by users, it's not foolproof. More accurate would be some of the other databases which employ analysts to call the names on the list and confirm.
- More comprehensive data for US companies than foreign ones.
September 15, 2017
Data.com is hit or miss, but can be free, which is a huge plus
I personally use data.com to obtain contact information for people and companies. I am the Head of Customer Success, but I also support our sales team to find new leads that may benefit from our product. I have suggested that others on our sales team make an account so they can research contact info as well.
- Data.com provides detailed company information such as headquarter address, phone number, approximate number of employees, revenue and industry.
- I like that I can filter my search by title, department, C level, etc.
- I can also research the addresses of all company locations
- I like that I can add contacts and earn points so that I can use the product for free
- Data.com is not always my first source for lead generation research because the information I receive is frequently unreliable
- I don't like that I have to rely on other people to provide contact information. If data.com does due diligence for accuracy, they clearly don't do it well because the contact information is false most of the time.
- Start up/smaller companies are usually not listed
September 08, 2017
We found what we were looking for at Data.com
Our SDR organization uses a variety of resources for finding prospects' direct contact information. Data.com is a good place for supplementing the bulk of information we receive from other sources with one-off pieces of information (e.g. an email address or direct dial) for someone that we can't find elsewhere. It helps our SDRs to conduct multi-channel outreach, improving their chances of connecting with a prospect and setting a meeting.
- The system of redeeming points for contact information is a great idea - it encourages crowd sourcing information while keeping the service free/affordable for the average sales person.
- The search functionality is robust enough that I have confidence in the results when I'm searching for a particular prospect. I can be sure that if a prospect doesn't show up, there's probably no legitimate information for them in the system.
- Data.com captures the right information - going so far as to require a title - so you don't waste points/money on bogus contacts. You can be confident there's a valid email address and the potential for a direct dial is fairly high as well. If not, you can easily correct it and gain points back.
- Data.com could improve the amount of data available for its users. We use this to find prospects that don't appear elsewhere, rather than a first stop, since many of our other data sources are more comprehensive.
- It would be nice to be able to export contacts directly into a platform like Salesforce or Outreach, rather than just to a csv.
- The user interface could use an update! It looks like 90s tech.
August 23, 2017
Easy to use and a great tool.
I use Data.com in addition to different program such as DiscoverOrg. I am not sure who else uses it in my department or in the organization. It gives more insight into the companies that I look up. The employees add themselves into the companies directory so it is a little bit more accurate as to how many users the company has and the contact information is more up to date. I find it very helpful.
- Employees input data for more accurate information.
- It is very easy to use.
- It could use a little bit more information on companies, but it is mostly the employees that input data so it is hard to have more details.
February 06, 2017
Data.com - One stop Data shop!
Data.com is a tool our research and prospecting teams use to gain and leverage business intelligence to aid in their efforts to help open up new business. Using the search features allows to narrow results down to our ideal customer profile targets, and focus on that marketplace. Without the features Data.com boasts, our research and prospecting time spent developing prospect lists and intelligence was exponentially more cumbersome.
- Advanced searching - allows users to narrow down search results or target specific sectors based on parameters like revenue, subsidiaries, competition, industry, etc. Very detailed and specific background information is provided on organizations, and allows you to have a richer understanding of the prospect or client.
- Customer service - they are quick and pleasant to deal with any time that we've ever had a question arise.
- Salesforce integration - this software syncs records to salesforce with a few clicks of a button. It even allows you to clean your database and remove duplicates / append to existing records with their Clean function.
- Multi-Location facilities - When searching for a prospect or account, you'll find that organizations with multiple locations (or worse, ones with 10+) all come back with the account name identical (Ex; "John Deere") and no easy way to identify them without manually changing the name yourself.
September 19, 2016
Data.com user review
We currently use data.com in conjunction with Salesforce to qualify our lead flow. In addition to using it for inbound leads and the qualifications of them we use it for client data such as number of employees, as well as location and industry. We find that it helps us in our MQL processes.
- It is great at finding company location.
- It integrates with our Salesforce instance easily.
- it also works within our Pardot instance.
- It seems to aggregate its data from a number of sources. Often times this leaves things like the number employees as inaccurate.
February 15, 2016
Just the facts M'aam.
I've been using Data.com since the early days when it was originally Jigsaw.com. The product was integral to my business development needs, in helping me to find decision makers. This product was created by user generated content, with the concept of "give one, get one". Being that the tool soon became part of my daily arsenal, I eventually became a data defender and company recognized champion of the product. The company also involved this user community to help tailor and develop new updates to their platform.
Using Data.com/connect is a significant part of lead generating for marketing campaigns.
Using Data.com/connect is a significant part of lead generating for marketing campaigns.
- Lead generation
- Sourcing
- Business development
- Recruiting
- Keeping data updated and current
February 10, 2016
Data.com - A Robust Database, With a Catch.
Data.com has proven to be a valuable asset to both marketing and sales. Initially it was used as a simple research tool to provide lead lists to the sales teams but we quickly started using it for verification of addresses, emails and phone numbers. We also have based many campaigns around the availability of data in data.com and our other research tools. We have slowly transitioned into being more of a content driven company and are relying on inbound leads more so than using these prospecting tools. Sales continues to find it useful.
- Verification, I believe data.com is one of the better tools to verify prospect info. For example, getting the different types of office phone numbers and different types of emails.
- Data.com also excels in its integration with Salesforce. It is very nice to simply add accounts/leads/contacts right into Salesforce. The drawback of course is that custom fields don't get populated. That's always going to be an issue and no fault of the program.
- Number of contacts in the database, Data.com has a robust database of contacts and accounts. Simply entering "marketing manager" will yield several thousand marketing managers.
- Outdated data is always an issue with any database and I know data.com does frequently update, however when I apply my marketing efforts in certain industries, I do find that some are neglected more than others. Direct response marketers and agencies for example seem to have gaps in data.
- Always have to use your SFDC log in to use. It should be easy enough for me to go home to log into data.com with out having to use a security token to get into my SF account from home.
- Exports aren't the easiest. Exports have to happen into Salesforce and then you have to look for the file and actually export it into a usable Excel document.